Product Matters
- Can I purchase products that are not found on FiberTek Fiber Shop?
Yes, you may enquire the products that are not found on FiberTek Fiber
Shop by sending an email to info@fibertekfibershop.com. We would
respond to your query within three business days.
- What is the payment gateway used?
We are using the PayPal payment gateway for our online shop.
We can accept Visa, Mastercard, Amex and Discover credit or debit
cards via PayPal.
For the guide on how to make payment for your purchase via
PayPal, please click here.
- Do I need a PayPal account to make payment?
No, you do not need a PayPal account to make payment at FiberTek Fiber Shop. You can check out as a guest to make payment via PayPal.
Delivery matters
- How can I track my order?
We will send you an email with your shipment tracking reference number which you can use to track the delivery status of the products that you have purchased. - When can I expect to receive my products?
We aim to ship out the products that are in-stock within three to five
business days. The delivery time for the products will depend on your
location.
Below is a guide on the delivery time for some countries:
United States - 3 to 5 business days
France - 7 business days
United Kingdom - 7 business days
South Korea - 3 business days
Philippines - 3 business days