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Important notice: Revised GST rate from 8 percent to 9 percent.
Important notice: Revised GST rate from 8 percent to 9 percent.

Frequently Asked Questions (FAQ)

Product Matters

  • Can I purchase products that are not found on FiberTek Fiber Shop?

          Yes, you may enquire the products that are not found on FiberTek Fiber 
          Shop by sending an email to info@fibertekfibershop.com
We would  
          respond to your query within three business days.

 

Payment matters
  • What is the payment gateway used?

          We are using the PayPal payment gateway for our online shop. 
          We can accept Visa, Mastercard, Amex and Discover credit or debit
          cards via PayPal.  

          For the guide on how to make payment for your purchase via
          PayPal, please click here

  • Do I need a PayPal account to make payment?

    No, you do not need a PayPal account to make payment at FiberTek Fiber Shop. You can check out as a guest to make payment via PayPal. 

Delivery matters

  • How can I track my order? 

    We will send you an email with your shipment tracking reference number which you can use to track the delivery status of the products that you have purchased. 

  • When can I expect to receive my products?

          We aim to ship out the products that are in-stock within three to five     
          business days. The delivery time for the products will depend on your 
          location.

          Below is a guide on the delivery time for some countries:

          United States - 3 to 5 business days

          France - 7 business days 

          United Kingdom - 7 business days 

          South Korea - 3 business days 

          Philippines - 3 business days